Assistant Store Manager

3 weeks ago

Haverhill, Massachusetts, United States Chico's Full time
Job Description

Job Summary:

The Assistant Store Manager is a key member of the store team, responsible for supporting the Store Manager in promoting a customer-focused sales culture and ensuring great customer experience and maximum profitability.

Key Responsibilities:

  • Performance Culture:
    • Analyze sales reports and KPIs to determine the needs of the business and execute in-store business and sales strategies.
    • Establish and communicate clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
    • Control payroll and supply budget.
    • Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
  • Building High Performing Teams:
    • Motivate and inspire store team, developing a shared vision while modeling core values.
    • Promote an inclusive, collaborative approach to problem solving.
    • Communicate with store teams and Store Manager to effectively lead positive change.
    • Seek personal developmental opportunities and readily solicit feedback to build leadership skill set.
  • Customer Experience:
    • Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
    • Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.
    • Ensure prompt resolution of customer concerns.
    • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
  • Talent:
    • Assist in recruiting, hiring and developing a high-performing team.
    • Support, implement, and provide follow-up for all training programs, seminars, etc.
    • Assess and coach store team on performance.
    • In partnership with the SM, resolve human resources issues in a timely and effective manner.
    • Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
    • Ensure that store team adheres to all employment practices and policies.

Qualifications:

  • High School diploma or equivalent.
  • 2+ years of retail management experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication, verbal, and written skills.
  • Able to learn or adapt to technology provided by the company.
  • Proven excellent customer service skills with statistical track record in all areas of sales and leadership.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Strong leadership qualities, training and team building skills.
  • Knowledge of administrative aspects of store operations.
  • Able to communicate with customers and staff.
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements:

  • Constant Walking/Standing % of 8-hour shift.
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
  • Frequent Climbing- 34%-66% of 8-hour shift.

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