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Assistant Store Manager

2 months ago

Haverhill, Massachusetts, United States Off Broadway Shoes Full time

About Off Broadway Shoes

Off Broadway Shoes is a leading retailer of footwear and accessories, offering a wide selection of nationally recognized brands and exclusive private labels. Our company is committed to providing an exceptional customer shopping experience, with a focus on quality, style, and value.

Job Summary

The Assistant Store Manager plays a critical role in the success of our stores, assisting the Store Manager in overseeing all aspects of store operations. This includes ensuring compliance with company policies and procedures, providing leadership and guidance to store staff, and assuming responsibility for store operations in the absence of the Store Manager.

Key Responsibilities

  • Customer Experience
    • Create and maintain an excellent customer shopping experience, ensuring that customers receive exceptional service and support.
    • Address customer issues promptly and effectively, resolving problems to the satisfaction of our customers.
  • Store Operations
    • Assist the Store Manager in managing all aspects of store operations, including sales, service, and inventory control.
    • Ensure compliance with company policies and procedures, including those related to safety, security, and loss prevention.
    • Manage customer transactions, including sales, discounts, and refunds, in accordance with company policies and procedures.
  • Leadership and Development
    • Provide leadership and guidance to store staff, including training and development opportunities to enhance their skills and knowledge.
    • Conduct performance evaluations and provide feedback to store staff, identifying areas for improvement and opportunities for growth.
  • Inventory Control
    • Manage inventory levels, including receiving, stocking, and maintaining inventory, to ensure that the store is well-stocked and that inventory levels are optimized.
    • Conduct physical inventory counts and reconcile inventory discrepancies.
  • Visual Merchandising
    • Ensure that the store is visually appealing and well-merchandised, with a focus on creating an engaging and inviting shopping environment.
    • Manage sales floor merchandising and visual presentation, including merchandise placement, sales floor maintenance, and promotional event directions.
  • Payroll and Scheduling
    • Manage payroll and scheduling, including ensuring compliance with company policies and procedures related to time and attendance.
    • Conduct payroll audits and reconcile payroll discrepancies.
  • Loss Prevention
    • Identify and mitigate loss prevention risks, including those related to inventory shrinkage, theft, and other forms of loss.
    • Develop and implement strategies to prevent loss and protect company assets.

Requirements

  • Education and Experience
    • Bachelor's degree in Business Administration, Marketing, or a related field.
    • Minimum 2 years of retail management experience, with a focus on store operations and customer service.
  • Skills and Qualifications
    • Strong leadership and management skills, with the ability to motivate and inspire store staff.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and store staff.
    • Strong analytical and problem-solving skills, with the ability to identify and resolve complex problems.
    • Ability to work in a fast-paced environment, with a focus on meeting sales and service goals.

Off Broadway Shoes is an Equal Opportunity Employer

We are committed to providing a diverse and inclusive work environment, where all employees feel valued and respected. We welcome applications from qualified candidates who share our commitment to excellence and customer satisfaction.