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Culinary Service Representative

2 months ago

Grapevine, Texas, United States Great Wolf Lodge Full time

Compensation:
$14.50 per hour

At Great Wolf Lodge,

the Culinary Service Representative


is tasked with ensuring positive interactions with guests while taking orders, serving, and processing transactions in a courteous and efficient manner across various dining establishments, including the Pizza Shop, Coffee Shop, Grab 'N Go outlet, and more.

We are hiring for full-time, part-time, and flexible shifts – candidates must be at least sixteen (16) years old.

Career Advancement:

Opportunities for Growth:
A fantastic starting point or a way to elevate your career through cross-training, scholarship programs, and talent development initiatives at all levels.

Exclusive Benefits:
Enjoy unique perks for you, your family, and friends – including discounted vacations and employee referral bonuses.

Educational Opportunities:
Access Great Wolf University for on-the-job training, functional, and leadership development.

Wellness Focus:
We provide flexible scheduling, a comprehensive wellness program, and support through our Employee Assistance Program and Employee Relief Fund.

Diversity and Inclusion:
Be part of a team that celebrates diversity and inclusion through initiatives that make everyone feel valued and recognized.

Employee Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth services
  • Life insurance
  • 401K with employer matching
  • Paid vacation time
  • Paid parental leave
Key Responsibilities

  • Engages with guests to take food and beverage orders
  • Prepares food and beverage orders for customers
  • Delivers exceptional customer service and engages in suggestive selling
  • Maintains equipment, performs preventative maintenance, troubleshoots issues, and coordinates repairs
  • Assists in merchandising tasks including display and store design, inventory receiving, stocking, and pricing
  • Handles cash transactions, including point-of-sale (POS) systems, registers, and daily reporting
  • Ensures food and beverage outlets meet the highest standards of cleanliness, presentation, and service
  • Ensures daily operations of the retail outlet comply with operational guidelines
  • Assists in other food outlets as necessary
Basic Qualifications & Skills

  • Some High School education or equivalent
  • Flexibility in scheduling based on business needs
  • Basic math skills with the ability to add, subtract, multiply, and divide
  • Strong customer service and communication skills; able to read and interpret English language manuals related to safety, operations, and procedures
  • Successful completion of a criminal background check and drug screening.
Preferred Qualifications & Traits

  • Previous experience demonstrating strong customer service
  • Prior experience with restaurant equipment and sanitation standards
  • Ability to manage multiple tasks and prioritize effectively with minimal supervision
  • Experience with cash handling and Point of Sale systems
  • Demonstrated teamwork abilities
Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for extended periods
Application Instructions
Click on "Apply Online" or chat with a recruiter on Great Wolf's website.

After a brief application, all qualified candidates will be invited to set up an interview or attend an upcoming hiring event.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)