Traders Circle Member Center Service Representative

4 weeks ago


Normal, Illinois, United States CEFCU Full time

CEFCU Member Service Representative Job Description

We are seeking a highly skilled and motivated Member Service Representative to join our team at CEFCU. As a Member Service Representative, you will play a critical role in providing exceptional service to our members, helping them achieve their financial goals, and promoting CEFCU's products and services.

Key Responsibilities:

  • Provide professional, knowledgeable, and caring service to members, responding to their inquiries and resolving their issues in a timely and effective manner.
  • Determine members' financial needs using a high-impact questioning strategy, educate them on CEFCU's products and services, and cross-sell and up-sell opportunities.
  • Originate consumer loans, prepare loan documents, and close consumer loans, ensuring compliance with established policies and procedures.
  • Maintain knowledge of electronic delivery channels to assist members with servicing questions and problem resolution.
  • Support marketing initiatives through planning, coordination, and measuring the success of promotions.
  • Perform essential Cashier and Member Assistant duties, including assisting at the reception desk.
  • Maximize developmental opportunities through lifelong learning, practicing and promoting quality in all job duties, and demonstrating learning agility.

Requirements:

  • High school diploma or equivalent.
  • Registration with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
  • Acquire and maintain proficiency in CEFCU mainframe applications and third-party systems.
  • Demonstrated relationship building, sales, and servicing skills, as well as a thorough knowledge of CEFCU products and services.
  • Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions, including NCUA Share Insurance, Regulations DD/Truth-in-Savings Act (TISA), Regulation CC, Regulation E, Bank Secrecy Act (BSA), Check21 Act, U.S. Patriot Act, NCUA Lending Regulations, Credit Practices Rule, Regulation B, Regulation Z (Truth in Lending Act - TILA), Fair Credit Reporting Act (FCRA), and Home Mortgage Disclosure Act (HMDA).
  • Successful completion of the formal Member Service Representative Training modules - IRA/CESA/HSA, Cashier, and Business Services, as well as Member Assistant Training (MAT).

Preferred Qualifications:

  • Demonstrated proficiency in Member Assistant position duties and responsibilities, including technical knowledge of CEFCU and related third-party Systems.
  • Demonstrated proficiency in Cashier position duties and responsibilities, including technical knowledge of CEFCU and related third-party Systems.
  • Thorough understanding of all MSR functions, including technical knowledge of teller system transactions.
  • Proven record of excellent judgment and decision-making abilities, as well as proven relationship building, sales, and servicing skills.
  • Demonstrated leadership skills to proactively evaluate situations using available resources and make informed decisions in unusual or escalated circumstances.
  • Applicable college courses or commensurate experience.

CEFCU is an Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth, and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law.



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