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Customer Service Representative

2 months ago

Rochester, New York, United States The University of Rochester Full time

Job Summary: We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at The University of Rochester. As a key member of our patient access team, you will provide exceptional communication support services to our patients and their families.

Key Responsibilities:

  • Provide general clerical support to patients and staff, including answering phone calls, responding to emails, and processing paperwork.
  • Offer technical support to patients and staff, including troubleshooting and resolving technical issues.
  • Provide provider/service referral services to patients, including connecting them with the right resources and services.
  • Assist with patient registration and scheduling services, including verifying patient information and scheduling appointments.
  • Provide way-finding services to patients and visitors, including directing them to various departments and facilities.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.