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Implementation Specialist

2 months ago

Phoenix, Arizona, United States Insight Global Full time
{"Job Title: Implementation Specialist

About the Role:
Insight Global is seeking a skilled Implementation Specialist to manage key phases of our Mpower project deployments. As a key member of our team, you will focus on Asset/Inventory Readiness, Virtual instructor-led training, and support during and after go-live.

Key Responsibilities:
  • Asset/Inventory Readiness Training:
  • Lead the Asset/Inventory Readiness training, ensuring all assets and inventory are properly aligned with system requirements.
  • Conduct assessments to verify that inventory data is accurately entered and categorized.
  • Provide guidance and address any issues related to asset management and inventory tracking.
  • Virtual Instructor-Led Training (Clerk, ML, & Tech):
  • Deliver virtual instructor-led training sessions tailored for Clerks, Material Leads (ML), and Technicians within a maintenance organization
  • Ensure that end user has a robust understanding for MPower software and is properly prepared for go live.
  • Support and assist end users throughout training sessions.
  • Go-Live Support/Completion of Tasks (Week 1):
  • Provide on-site or remote support during the first week of go-live to ensure the successful completion of all critical tasks.
  • Troubleshoot and resolve any issues that arise during the go-live period, ensuring minimal disruption to operations.
  • Monitor progress and provide updates to the project leadership team.
  • Support/Hypercare:
  • Lead the post-go-live support and hypercare phase, providing ongoing assistance to end-users as they adapt to the new system.

Requirements:
  • 3+ years of experience in implementation or deployment roles, preferably in a technical or IT environment.
  • Strong training and presentation skills, with experience in virtual instructor-led training.
  • Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in Microsoft Office Suite and Project Management tools.
  • Strong communication and interpersonal skills, with a focus on customer service.

What We Offer:
  • $30/hour
  • Flexible work schedule
  • Opportunity to work with a dynamic team

How to Apply:
Please submit your application with your resume and a cover letter outlining your experience and qualifications for the role.

Insight Global is an Equal Opportunity Employer.

Disclaimer:
Insight Global is not responsible for any errors or omissions in the job posting. The company reserves the right to modify or withdraw the job posting at any time without notice.