Epic Healthy Planet Implementation Specialist

4 days ago

Phoenix, Arizona, United States Optum Full time
About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As an Epic Healthy Planet Implementation Specialist, you will play a critical role in improving health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Key Responsibilities
  • Lead Epic implementation for Healthy Planet and familiar with running workgroups and Orion
  • Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Healthy Planet applications
  • Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
  • Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
  • Provide technical and/or clinical consultation including application configuration
  • Review, analyze, and evaluate system needs to develop recommendations for customers
  • Develop, support and maintain all required system design and build documents and other system documentation
  • Perform daily monitoring of applications in production use
  • Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for Epic Healthy Planet workflow
  • Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
  • Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
  • Work with trainers to develop and maintain application specific training curriculum and materials
  • Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
  • Adhere to organization standards for system configuration and change control
  • Develop solid relationships with end user communities, customers and business partners
  • Facilitate communication with stakeholders from initial requirements to final implementation
  • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
Requirements
  • Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
  • Active / current Epic certification in Epic Healthy Planet, or another primary clinical application
  • 4+ years Epic application experience
  • Epic systems application knowledge to build, test, support and training for Ambulatory workflow
  • Proficiency with MS Excel, Visio, PowerPoint and SharePoint
  • Ability to travel at least 25% to client locations
Preferred Qualifications
  • Any combination of certifications and/or experience with Epic Ambulatory, MyChart, Healthy Planet, EpicCare Link and Care Everywhere
  • 2+ years of experience of team management (informal or formal), cross-team communication and leadership skills

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