Customer Service Representative I
2 weeks ago
Position Overview
The Customer Service Representative acts as the primary point of contact for Alabama ONE Credit Union members. This role involves executing standard financial operations, offering guidance and insights as needed, and exemplifying outstanding service for our members. This is a part-time opportunity.
Key Responsibilities:
- Processes member financial activities such as deposits, withdrawals, and loan payments. Issues money orders and other negotiable instruments to members. Transfers funds between member accounts as instructed.
- Records transactions to member accounts and maintains accurate member documentation.
- Greets members and provides general information regarding services. Refers members to the appropriate departments for specific inquiries and assistance.
- Ensures cash drawer and transactions are balanced at the end of each day.
- Opens and closes computer terminal accounts for assigned cash and transactions daily, ensuring accuracy with the terminal teller/close report. Submits receipts to the Accounting Department.
- Completes OFAC reporting for both member and non-member transactions.
- Undertakes additional responsibilities as assigned.
Qualifications:
- High school diploma or equivalent.
- Previous experience in cash handling preferred.
- High level of professionalism and discretion.
- Strong attention to detail is essential.
- Dedication to delivering exceptional member service.
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