IT Support Specialist

6 days ago

Culver City, California, United States pocket Full time
IT Support Specialist

Pocket.watch is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our rapidly growing organization.

Responsibilities:
  • Manage the Helpdesk function, providing timely and professional technical assistance for computer systems, hardware, and software.
  • Keep the server room organized and clean, cycling air conditioners regularly, and maintaining inventory of items.
  • Maintain IT assets, including tagging and keeping inventory of all equipment, and tracking software licenses.
  • Conduct regular maintenance, cleaning, and repairs of all equipment to ensure optimal performance.
  • Support the delivery of assets to distribution endpoints, moving massive quantities of data in bulk.
  • Recover equipment from employees who are exiting the company.
  • Monitor and maintain the building access system and users, working with vendors on repairs and improvements as needed.
  • Continually monitor and maintain the company's website, including monitoring site performance analytics, enabling data access, and proactively working to ensure minimal downtime.
  • Stay up-to-date with the latest trends in IT solutions, utilizing effective research strategies to provide recommendations for potential upgrades, changes, and/or solutions.
  • Create an onboarding guide and curriculum for new hires.
Qualifications:
  • 2-3 years of relevant experience, education, and/or technical training.
  • Google Workspace Certification a plus.
  • Proficiency in Mac, Windows, G-Suite, Microsoft Office 365, and MDM for both Windows and Apple end-user devices required.
  • Knowledge of Asana and other project management tools, Slack, Dropbox, Wordpress, and all video conferencing platforms: Zoom, Google Meet, Teams, Cisco Webex, Amazon Chime.
  • Understanding of FreeNAS, JAMF, Adobe Creative Cloud, Netsuite, Iconik, Amazon AWS S3 (incl. Glacier & Deep Glacier), EC2, and Python and/or other scripting & programming languages a plus.

Pocket.watch is an equal opportunity employer and welcomes applications from diverse candidates. If you are passionate about technology and have a strong desire to work in a dynamic and innovative environment, we encourage you to apply.

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