Operations Manager, Carrier Operations Specialist

4 weeks ago


Chicago, Illinois, United States SageSure Full time
Job Title: Operations Manager, Carrier Operations

We are seeking an experienced Operations Manager to join our Carrier Operations team at SageSure. As a key member of our team, you will be responsible for driving scalability, establishing efficient operational processes, and enhancing productivity for our carrier partners and the Carrier Operations team.

Key Responsibilities:
  • Act as primary day-to-day operational contact for each of SageSure's carrier partners
  • Own the intake, triage, and coordination of cross-functional requests across all aspects of SageSure's carrier relationships
  • Develop operational KPIs/Carrier Health Scorecards and regularly report on results to SageSure leadership
  • Craft and implement strategic initiatives to streamline operations and improve carrier operational health
  • Monitor the pipeline of Insurance Product updates and brief our carrier partners on relevant changes
  • Ensure successful execution of key underwriting/portfolio profitability initiatives
  • Drive adherence to contractual obligations across the business
  • Coordinate delivery of statutory/regulatory reporting and data calls, ensuring data is accurate and delivered on time
  • Maintain schedule of statutory/regulatory reporting obligations as well as internal and external audits
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, Finance, Accounting, or related field
  • Minimum of 5 years of experience working in insurance operations, ideally within homeowners insurance space
  • Extremely strong communication and interpersonal skills
  • Proven track record of successful cross-functional project management
  • Prior experience building and managing scalable processes
  • Strong presentation skills and comfort engaging with executive audiences
  • Ability to draft detailed business requirements and comprehensive project plans
  • High level of proficiency with Excel, PowerPoint
  • Ability to coach and develop individuals around them
  • Propensity for making data-based decisions
  • A keen eye for detail and obsession with precision
  • Excellent organizational and time management skills
About SageSure:

SageSure is a leading Managing General Underwriter in catastrophe-exposed property insurance. We are committed to delivering reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. Our team is passionate about making a meaningful impact across multiple departments at SageSure as we continue our rapid growth.

We offer a dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion. We are proud to be a Best Places to Work in Insurance Recipient for four years in a row. If you are a motivated and experienced professional looking to join a team that values innovation, collaboration, and excellence, we encourage you to apply for this exciting opportunity.



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