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Customer Relations Associate

1 month ago

Port Charlotte, Florida, United States Valkyrie Empire, Inc. Full time
Job Description

At Valkyrie Empire, Inc., we're seeking a highly motivated and detail-oriented Customer Relations Associate to join our team. As a key member of our sales team, you will play a vital role in ensuring customer satisfaction and driving sales growth.

Key Responsibilities:

  • Coordinate customer transactions, including order processing and sales inquiries.
  • Generate customer orders, estimates, and service recommendations.
  • Verify product details, quantities, and pricing on all orders to ensure accuracy.
  • Provide daily customer support to address inquiries and assist with their needs.
  • Follow up on customer inquiries and requests promptly.
  • Maintain and update customer records and files for efficient tracking and communication.
  • Resolve customer complaints professionally and effectively.
  • Collaborate with the management team to develop corrective actions aligned with company goals.

Preferred Skills:

  • Demonstrated ability and desire to always keep the customer first, addressing their needs and ensuring satisfaction throughout the sales process.
  • Proficiency in MS Office applications such as Word, Excel, and Outlook.
  • Problem-solving mindset and a commitment to continuous improvement.
  • Capable of addressing practical issues and handling various scenarios.
  • Strong written and verbal communication skills, maintaining high standards in all forms of communication, including email.

About Us:

Valkyrie Empire, Inc. is a dynamic and growing company dedicated to delivering exceptional customer service and sales solutions. We're committed to fostering a collaborative and supportive work environment that encourages growth and development.