Head of Commercial Product Operations
1 week ago
Join DISH Network, a leading provider of telecommunications services, as we seek a highly experienced Head of Commercial Product Operations to lead our product operations team. As a key member of our Wireless Technology organization, you will be responsible for driving the definition and implementation of product enhancements, ensuring seamless product delivery, scalability, and performance optimization.
Key Responsibilities:- Provide leadership, guidance, and mentorship to a team of operations managers and specialists, fostering a culture of collaboration, innovation, and accountability.
- Work closely with customer support teams to address customer inquiries, troubleshoot issues, and gather feedback for product improvement initiatives.
- Collaborate with cross-functional teams, including product development, product management, marketing, sales, finance, and customer support, to ensure alignment and synergy across departments.
- Establish and maintain quality standards for telecom products, conducting regular reviews, audits, and performance evaluations to ensure compliance with regulatory requirements and customer expectations.
- Monitor key performance metrics for telecom products, analyzing data to identify trends, opportunities, and areas for improvement.
- Bachelor's degree in telecommunications, engineering, business administration, or a related field. Master's degree preferred.
- 10+ years of experience in telecom product management, operations management, or a related field, with at least 5 years in a leadership role.
- Extensive knowledge of telecommunications technologies, industry trends, and regulatory requirements.
- Proven track record of successfully managing complex telecom product lifecycle projects from inception to completion.
- Competitive salary range: $127,050.00/Year - $181,500.00/Year
- Flexible health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan
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