Client Relations Specialist

1 month ago


Hamtramck, Michigan, United States Boundless Promotions Full time

About Boundless Promotions:
Boundless Promotions is a rapidly expanding organization focused on enhancing customer satisfaction in the Detroit area. We are currently seeking dedicated Customer Support Advocates to fill full-time positions within our team.

Key Responsibilities:

  • Deliver an exceptional customer service experience consistently.
  • Enhance customer loyalty through strategic initiatives, outstanding service, and effective communication.
  • Engage with customers to provide prompt solutions, including processing orders, following up, and managing updates.
  • Embrace feedback and implement strategies to boost customer interaction and sales outcomes.
  • Utilize service and sales skills along with product knowledge to ask insightful questions and present suitable solutions.
  • Relay valuable customer insights to sales teams to develop new strategies and address concerns.
  • Quickly assess customer needs and offer tailored options to meet those needs.
  • Identify opportunities for sales growth by proactively seeking new leads.
  • Adopt a personalized approach to demonstrate our commitment to assisting customers with their diverse needs.
Qualifications:
  • Proven experience in delivering outstanding customer service in a dynamic environment.
  • Familiarity with effective sales and customer engagement strategies.
  • Minimum requirement of a High School Diploma or equivalent; higher education is preferred.
  • Strong data entry capabilities.
  • Outgoing personality with confidence.
  • Excellent public speaking and presentation abilities.
  • Self-motivated individual with a demonstrated strong work ethic and vibrant personality.


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