Galveston Hotel Front Line Associate

6 days ago


Galveston, Texas, United States Holiday Inn Express & Suites Galveston Full time
About the Role

We are seeking an experienced Front Line Associate to join our Galveston hotel team. As a Front Desk Representative, you will be responsible for delivering exceptional customer service, managing front office operations, and ensuring a smooth guest experience.

Key Responsibilities:

  1. Customer Service: Provide quality guest service, anticipate guests' needs, and respond promptly.
  2. Phone Operations: Handle reservations, provide information about hotel services and amenities, and communicate effectively with guests.
  3. Shift Management: Complete shift checklists, review arrivals, block rooms as necessary, and ensure proper credit card procedures.

Requirements:

  • Experience: 6 months or more of front desk experience; preferably with brand experience.
  • Skillset: Knowledgeable of hotel features and services, proficient in phone operations, and able to work well under pressure.

Compensation: The estimated salary for this role is $42,000 - $58,000 per year, depending on experience and qualifications.



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