Senior Staff Technical Product Manager

3 hours ago

Santa Clara, California, United States ServiceNow Full time
Transforming Knowledge Management at ServiceNow

We're seeking an experienced Technical Product Manager to lead the development and execution of our internal knowledge management strategy, with a strong emphasis on governance.

This role will focus on enhancing the knowledge management systems and processes to support content creation, sharing, and consumption.

The ideal candidate will have strong technical acumen, a solid background in knowledge management, and experience working with AI-driven solutions to improve user experiences across self-service platforms.

Key Responsibilities:
  • Own the vision and roadmap for enterprise knowledge management, aligning them with business goals and employee needs.
  • Establish and maintain governance policies for knowledge management to ensure content accuracy, consistency, and appropriate usage across all teams.
  • Work closely with engineering, UX, and Stakeholders to ensure seamless integration and adoption of knowledge management solutions.
  • Analyze data from knowledge bases and user interactions to identify opportunities for improvement and enhancements.
  • Lead the evaluation and implementation of new ServiceNow knowledge management product features.
  • Engage with end-users and internal stakeholders to gather feedback, identify pain points, and prioritize features.
  • Leverage AI, Gen AI, and automation tools to enhance knowledge creation, searchability, and content consumption.
  • Define and track key performance metrics (KPIs) and objectives and key results (OKRs) for knowledge management, such as search accuracy, user engagement, knowledge article quality, and employee productivity and efficiency.
  • Develop and lead training programs to help teams effectively use knowledge management tools and processes.
Requirements:
  • Minimum of 12 years of experience in technical product management, with a focus on knowledge management systems, content management systems (CMS), or related technologies.
  • Minimum of 2 to 4 years experience with ServiceNow's ITSM product is required, including deep understanding of its knowledge management capabilities.
  • Strong understanding of governance processes and policies in knowledge management.
  • Proven track record of successfully launching and scaling knowledge management tools or features.
  • Experience working with data analysis tools, machine learning, or AI to drive product decisions.
  • Excellent communication skills and the ability to translate technical concepts into actionable product plans.
  • Familiarity with agile methodologies and cross-functional team management.
  • Knowledge of AI and machine learning technologies as they apply to content and knowledge management.

  • Senior Staff Technical Product Manager

    3 days ago

    Santa Clara, California, United States ServiceNow Full time

    Job Title: Senior Staff Technical Product ManagerWe are seeking an experienced Technical Product Manager to lead the development and execution of our internal knowledge management strategy, with a strong emphasis on governance.Key Responsibilities:Own the vision and roadmap for enterprise knowledge management, aligning them with business goals and employee...

  • Senior Staff Technical Product Manager

    2 days ago

    Santa Clara, California, United States ServiceNow Full time

    Transform the Future of Work with ServiceNowAt ServiceNow, we're revolutionizing the way organizations work by harnessing the power of AI-enhanced technology. As a Senior Staff Technical Product Manager, you'll play a pivotal role in shaping our knowledge management strategy, driving innovation, and empowering our customers to achieve their goals.Key...

  • Senior Staff Technical Product Manager

    2 days ago

    Santa Clara, California, United States ServiceNow Full time

    Job DescriptionServiceNow is seeking an experienced Technical Product Manager to lead the development and execution of our internal knowledge management strategy. This role will focus on enhancing the knowledge management systems and processes to support content creation, sharing, and consumption.The ideal candidate will have strong technical acumen, a solid...

  • Senior Technical Product Manager

    2 days ago

    Santa Clara, California, United States NVIDIA Full time

    Unlock the Future of AI-Powered ApplicationsNVIDIA is revolutionizing the AI landscape, and we're seeking a seasoned Senior Technical Product Manager to join our team. As a key player in crafting the future of our GeForce product line, you'll collaborate with engineering to define and prioritize product features, improvements, and innovations.Key...

  • Senior Technical Product Manager

    3 weeks ago

    Santa Clara, California, United States NVIDIA Full time

    About NVIDIANVIDIA is a leading technology company that has become the platform upon which every new AI-powered application is built. Our innovative products and technologies are revolutionizing industries such as healthcare, autonomous vehicles, and Generative AI.Job SummaryWe are seeking a multifaceted and expert Senior Technical Product Manager to join...

  • Senior Technical Product Manager

    2 weeks ago

    Santa Clara, California, United States NVIDIA Full time

    About NVIDIANVIDIA is at the forefront of the AI revolution, empowering developers to build innovative applications that transform industries. As a leader in AI-powered computing, we're seeking a seasoned Senior Technical Product Manager to drive the future of our GeForce product line.Job SummaryWe're looking for a multifaceted and expert product manager to...

  • Senior Technical Product Manager

    3 weeks ago

    Santa Clara, California, United States NVIDIA Full time

    About NVIDIANVIDIA is at the forefront of the AI revolution, empowering developers to build innovative applications that transform industries. As a leader in AI-powered computing, we're seeking a seasoned Senior Technical Product Manager to drive the future of our GeForce product line.Job SummaryWe're looking for a multifaceted and expert product manager to...

  • Senior Technical Product Management Lead

    3 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    Unlock the Future of Data StoragePure Storage is revolutionizing the way companies store and interact with data. As a Senior Technical Product Manager, you will play a critical role in shaping the future of our products and services.Key Responsibilities:Lead technical and outbound product management for our flash storage solutionsCollaborate with...

  • Staff Technical Product Manager

    20 minutes ago

    Santa Clara, California, United States ServiceNow Full time

    About the Role:As a Technical Product Owner for ServiceNow IT Operations Agent Productivity and Experience Platform, you will play a key role in shaping the future of our core platform offerings. You will bridge the gap between business requirements and technical execution, leading the product strategy and roadmap for AI fueled IT operations agent workspace...

  • Staff Technical Product Manager

    2 days ago

    Santa Clara, California, United States ServiceNow Full time

    About Digital TechnologyWe're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.We love...

  • Staff Technical Product Manager

    3 days ago

    Santa Clara, California, United States ServiceNow Full time

    About Digital TechnologyWe're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. Our team is dedicated to delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st...

  • Senior Technical Product Marketing Engineer

    4 days ago

    Santa Clara, California, United States Rohm Semiconductor Full time

    Job Title: Senior Technical Product Marketing EngineerROHM Semiconductor USA, LLC is seeking a highly skilled Senior Technical Product Marketing Engineer to join its team in Santa Clara, California. As a key member of the company's marketing team, you will play a crucial role in driving revenue growth and product goals for the company's Si, SiC, and GaN...

  • Senior Technical Product Marketing Engineer

    3 weeks ago

    Santa Clara, California, United States Rohm Semiconductor Full time

    Job Title: Senior Technical Product Marketing EngineerRohm Semiconductor USA, LLC is seeking a highly skilled Senior Technical Product Marketing Engineer to join its team in Santa Clara, California. The successful candidate will be responsible for coordinating the Si, SiC, and GaN power semiconductors in engineering and business activities related to...

  • Senior Technical Product Manager, GPU Programming Model

    2 weeks ago

    Santa Clara, California, United States NVIDIA Full time

    About NVIDIANVIDIA is a technology company that is widely considered to be one of the most desirable employers in the world. We have a dedicated team of people who are passionate about innovation and making a difference.Job SummaryWe are seeking a Senior Technical Product Manager to join our team. As a Senior Technical Product Manager, you will be...

  • Senior Technical Product Manager for GPU Programming Model

    3 weeks ago

    Santa Clara, California, United States NVIDIA Full time

    Job Title: Senior Technical Product Manager, GPU Programming ModelNVIDIA is seeking a highly skilled Senior Technical Product Manager to lead the development and deployment of complex applications in the world's most advanced data centers. As a key member of our team, you will work closely with developers and engineering teams to craft technologies that...

  • Senior Technical Program Manager

    3 weeks ago

    Santa Clara, California, United States Nvidia Full time

    About NVIDIANVIDIA is a leader in the technology industry, known for its innovative products and solutions. We are committed to pushing the boundaries of what is possible and making a positive impact on the world.Job SummaryWe are seeking a highly skilled Senior Technical Program Manager to join our team. As a Senior Technical Program Manager, you will be...

  • Senior Product Manager

    2 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job Title: Senior Product ManagerAt Palo Alto Networks, we're seeking a seasoned Senior Product Manager to lead the development of our cloud security solutions. As a key member of our product management team, you'll be responsible for driving the strategy, feature functionality, and roadmap for our Prisma Access solution.Key Responsibilities:Develop and...

  • Senior Manager of Product Management

    3 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job Title: Senior Manager of Product ManagementAt Palo Alto Networks, we're seeking a seasoned Senior Manager of Product Management to join our team. As a key member of our product management team, you'll be responsible for driving the development and launch of our Advanced Threat Prevention product.About the RoleWe're looking for a highly skilled and...

  • Senior Product Manager

    3 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job Title: Senior Product ManagerWe are seeking a highly skilled Senior Product Manager to join our Global Certification, Assurance and Trust Team at Palo Alto Networks. As a key member of our team, you will play a critical role in developing and executing certification strategies that align with our business and product...

  • Senior Technical Product Manager, GPU Programming Model

    2 days ago

    Santa Clara, California, United States NVIDIA Full time

    We are seeking a Senior Technical Product Manager to lead the development and deployment of complex applications in the world's most advanced data centers. As a CUDA Product Manager, you will work with developers and NVIDIA's engineering teams to craft technologies that enable customers to easily develop applications using advanced tensor operators.Key...