Contract Returns Associate III

4 weeks ago


Phoenix, Arizona, United States Della Infotech Full time
Job Summary

We are seeking a highly organized and detail-oriented Contract Returns Associate III to join our team at Della Infotech. This role will be responsible for facilitating the product return and replacement process, providing support to various departments, and ensuring seamless customer experiences.

Key Responsibilities
  • Process RMA requests, including issuing credits to customers, researching system issues, and coordinating with Sales for resolution.
  • Monitor repair parts pool for customer engagements and provide customer support for Post-Production Services' warranty programs.
  • Investigate and resolve issues related to defective and nonconforming product, including root cause analysis and process improvements.
  • Collaborate with vendor returns group to expedite returned product and supply data to supplier quality for trend analysis.
  • Investigate and resolve resale/costing issues with finance, as needed.
  • Report RMA issuance and vendor returns metrics.
Requirements
  • Typically requires a 2-year degree and 2-4 years of experience or a High school graduate with equivalent related experience.
  • May require specific certifications.
  • Strong analytical and problem-solving skills, with the ability to work within established procedures with a moderate degree of supervision.
  • Excellent communication and customer service skills.
Preferred Skills
  • SALES ORDERS
  • ADMINISTRATIVE TASKS
  • METRICS
  • WARRANTY
  • PROCESS IMPROVEMENTS
Working Conditions
  • 8 hours per day, 40 hours per week.
  • English language proficiency (Speak, Read, Write).


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