Member Engagement Director

4 weeks ago


Lowell, Michigan, United States YMCA of Greater Grand Rapids Full time
Job Description

At the YMCA of Greater Grand Rapids, we are seeking a highly motivated and experienced professional to fill the role of Member Engagement Director. This key position will be responsible for leading the development and implementation of strategies to enhance the member experience, drive engagement, and foster a sense of community within our organization.

Key Responsibilities:

  • Develop and execute a comprehensive member engagement strategy that aligns with the YMCA's mission and goals.
  • Supervise and mentor a team of membership and wellness staff to ensure exceptional customer service and a positive member experience.
  • Collaborate with program directors to develop and implement programs that meet the needs and interests of our members.
  • Work closely with the branch executive to develop and manage the annual membership budget, setting sales and termination goals, and managing variances.
  • Represent the YMCA at community events to promote our programs and services.

Requirements:

  • Bachelor's degree in a related field, such as marketing, customer service, or sales.
  • Two to four years of experience in a related field, with a proven track record of success in member engagement and customer service.
  • Excellent communication and interpersonal skills, with the ability to build and sustain positive relationships with members, staff, and community partners.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.

Benefits:

  • Competitive salary and benefits package, including health, dental, and vision insurance.
  • Free YMCA family membership and discounted program fees.
  • Paid time off and holidays, with opportunities for professional development and growth.


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