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Office Associate

2 months ago

Cupertino, California, United States Balance Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Associate to join our team at Balance Health. As an Office Associate, you will play a critical role in ensuring the efficient and effective operation of our practice, including general office administration and daily operations.

Key Responsibilities
  • Answer and direct incoming phone calls, coordinating patient scheduling and checking patients in and out.
  • Collect co-pays and payment balances, and manage patient records.
  • Assist with front office duties, including greeting patients, managing patient flow, and prioritizing tasks.
  • Use electronic medical records (EMRs) to verify insurance coverage and update patient information.
  • Perform back office duties, including taking vitals, documenting patient information, and preparing patient rooms.
  • Assist with orthotic processes and document each step according to established protocol.
Requirements
  • 1-2 years of experience working in a professional front and/or back-office environment or similar role.
  • High school diploma or equivalent required.
  • Effective time management and organizational skills, including prioritizing daily tasks.
  • Excellent verbal, written, and listening communication skills to interact with patients, physicians, coworkers, and vendors.
  • Ability to handle challenging situations with extreme patience and professionalism.
  • Reliable personal transportation to travel to different practice locations as scheduled or as needed.
Preferred Qualifications
  • Experience using Athena EMR system.
  • Familiarity with healthcare terminology.
  • Experience working in a medical practice environment.
Compensation and Benefits

Full-time position working Monday - Friday with a competitive pay range of $20.00 to $24.00 per hour depending on actual, relevant work experience. Eligible to participate in company benefit program on the first of the month following 30-days of employment if a 30-hour work week is consistently maintained. Eligible to participate in our 401(k) program with company match on the first of the month following 2-months of employment.

Balance Health provides equal employment opportunities to all qualified applicants and employees without regard to any legally protected classes, including, but not limited to age, gender, gender identity, genetic information, marital status, medical condition, mental/physical disability, national origin, pregnancy, race/color, religion, sexual orientation, or military/veteran status.