Lead Help Desk Engineer
6 hours ago
Lead Help Desk Engineer Overview:
EverWatch is a government solutions company that provides advanced defense, intelligence, and deployed support to our country's most critical missions.
We are a full-service government solutions company that harnesses the most advanced technology and solutions to strengthen defenses and control environments, ensuring mission success.
EverWatch is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, citizenship or immigration status, and veteran status or any other factor prohibited by applicable law.
Responsibilities:
Respond to technical inquiries via various channels, including email, online chats, phone, and in-person interactions.
Inform customers about IT products and services, guiding them through the problem-solving process.
Help with troubleshooting hardware and software, ensuring satisfactory service.
Communicate customer feedback to internal team members.
Experience with Linux is required.
Qualifications:
- Fourteen (14) years of experience as a Systems Administrator (SA) or Help Desk (HD) in programs and contracts of similar scope, type, and complexity.
- Bachelor's degree in Computer Science or a related discipline from an accredited college or university.
Clearance Level:
TS/SCI polygraph
Job Locations:
US-MD-Annapolis Junction
Skills: integration, Process Engineering, Linux
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