Senior Account Services Specialist

1 week ago


Clarks Summit, Pennsylvania, United States Baker Tilly Full time
Job Description:

The Senior Account Services Specialist plays a vital role in providing exceptional administrative and client service support on various client benefits administration initiatives. Key responsibilities include:

  • Entering reimbursement account claim data into the benefits system
  • Supporting participant email and ticket inquiries
  • Serving as an escalation contact for contact center agents
  • Analyzing participant claims submissions
  • Reviewing and closing open participant cases
  • Coordinating enrollment and inquiries with client partners

Qualifications:

  • A successful candidate will have 5-7 years of experience in customer service, data processing, human resources, or insurance-related fields. A Bachelor's degree is preferred.
  • Proficiency with MS Office programs, particularly Excel, Word, and Outlook.
  • Excellent customer service skills are required, as the position will interface with consumers and external clients.
  • Strong organizational and communication abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, or local law.

Baker Tilly is a leading advisory, tax, and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards.



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