Software Engineering Consultant

1 week ago


Stamford, Connecticut, United States Cigniti Technologies Full time
Senior ServiceNow Engineer

Cigniti Technologies is seeking a highly skilled Senior ServiceNow Engineer to join our team. As a key member of our ServiceNow team, you will be responsible for designing, implementing, and maintaining ServiceNow configurations to meet the needs of our clients.

Key Responsibilities:

  • Design and implement ServiceNow configurations to optimize performance and improve scalability
  • Develop and configure ServiceNow FSO modules, including data model setup and workflow development
  • Code review and walkthroughs as part of the peer review process
  • Configure ServiceNow FSO modules, workflows, applications, scripts, and integrations
  • Document technical design, development processes, and solution configurations
  • Build multiple FSO-related features, including advanced work assignment enablement configurations and reports

Requirements:

  • Proven experience in ServiceNow Financial Services Operations (FSO) platform
  • Expertise in configuring ServiceNow FSO modules, data model setup, and workflow development
  • Experience with Performance Analytics (PA) enablement and FSO-specific workflows
  • Knowledge of ServiceNow Customer Service Management (CSM) and custom application development
  • Ability to lead customer-facing discussions, workshops, and configuration reviews
  • Strong problem-solving skills with a focus on optimizing performance and improving scalability
  • Excellent documentation skills to record development and technical configurations

Preferred Skills:

  • Experience in building advanced work assignment features within FSO
  • Familiarity with configuring reports, dashboards, and other business intelligence tools
  • Experience with scripting and developing custom applications on the ServiceNow platform


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