Computing Devices Specialist

1 week ago


Round Lake Beach, Illinois, United States Round Lake Area Schools District 116 Full time
Job Summary

This role is accountable for managing and coordinating technology refresh schedules for staff, students, and classrooms. The ideal candidate will have up-to-date knowledge of devices used throughout the district and how to support them.

Key Responsibilities
  • Maintain a minimum of ten technology refresh cycles, including staff laptops, staff iPads, student iPads, and classroom technology.
  • Align and define staff, student, and classroom technology standards with end-user needs.
  • Ensure hardware inventory complies with ISBE Inventory requirements and district policies and procedures.
  • Elevate complex problems to Manager and/or vendors as necessary.
  • Respond to incidents for support.
  • Identify opportunities for staff training.
  • Provide support services to IT Department staff.
  • Assist in projects and implementations.
  • Identify potential issues, needs, or gaps in current designs and implementations and provide recommendations.
  • Maintain an up-to-date understanding of industry best practices.
  • Work with IT Manager to develop processes and procedures.
  • Use project management templates and/or best practices to manage projects.
Requirements
  • Minimum of three years of experience in a Technology Support role or related.
  • Experience supporting information technology and end users in an enterprise environment.
  • Distributed device management experience preferred.
  • College training in computer science, information systems, business, or a closely related field may be substituted for the General Experience.
Preferred Qualifications
  • Knowledge of Computing Hardware Platforms and Operating Systems.
  • Ability to stay current with emerging technologies.
  • Knowledge of firmware, software, and system updates.
  • Advanced technical problem-solving skills.
  • Meticulous attention to detail.
  • Ability to train and support staff with varying technological skills.
  • Ability to effectively communicate technical detail in a non-technical manner.
  • Ability to work with a variety of stakeholders and determine optimal solutions.
  • Ability to multitask and be flexible.
  • Knowledge of MDM systems, such as JAMF PRO, Intune, Google Admin.
  • Ability to prepare and maintain technical documentation and reports.
  • Excellent oral and written communication skills.
  • Ability to install and maintain hardware and software.
  • Ability to work with individuals from diverse backgrounds.


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