Computing Devices Specialist
1 week ago
This role is accountable for managing and coordinating technology refresh schedules for staff, students, and classrooms. The ideal candidate will have up-to-date knowledge of devices used throughout the district and how to support them.
Key Responsibilities- Maintain a minimum of ten technology refresh cycles, including staff laptops, staff iPads, student iPads, and classroom technology.
- Align and define staff, student, and classroom technology standards with end-user needs.
- Ensure hardware inventory complies with ISBE Inventory requirements and district policies and procedures.
- Elevate complex problems to Manager and/or vendors as necessary.
- Respond to incidents for support.
- Identify opportunities for staff training.
- Provide support services to IT Department staff.
- Assist in projects and implementations.
- Identify potential issues, needs, or gaps in current designs and implementations and provide recommendations.
- Maintain an up-to-date understanding of industry best practices.
- Work with IT Manager to develop processes and procedures.
- Use project management templates and/or best practices to manage projects.
- Minimum of three years of experience in a Technology Support role or related.
- Experience supporting information technology and end users in an enterprise environment.
- Distributed device management experience preferred.
- College training in computer science, information systems, business, or a closely related field may be substituted for the General Experience.
- Knowledge of Computing Hardware Platforms and Operating Systems.
- Ability to stay current with emerging technologies.
- Knowledge of firmware, software, and system updates.
- Advanced technical problem-solving skills.
- Meticulous attention to detail.
- Ability to train and support staff with varying technological skills.
- Ability to effectively communicate technical detail in a non-technical manner.
- Ability to work with a variety of stakeholders and determine optimal solutions.
- Ability to multitask and be flexible.
- Knowledge of MDM systems, such as JAMF PRO, Intune, Google Admin.
- Ability to prepare and maintain technical documentation and reports.
- Excellent oral and written communication skills.
- Ability to install and maintain hardware and software.
- Ability to work with individuals from diverse backgrounds.
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