Desktop Support Specialist

6 days ago


Big Lake, Texas, United States Ovation Workplace services Full time
Job Role – Desktop Support Technician

Job Summary

The Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticket system. This role requires strong technical skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Provide technical support for desktop hardware and software issues
  • Respond to inbound calls and emails from users
  • Document steps performed to resolve issues
  • Collaborate with other teams to resolve complex issues
  • Stay up-to-date with new technologies and software

Requirements:

  • Strong technical skills and knowledge of desktop hardware and software
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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