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Area Operations Manager
2 months ago
Overview
Imperial Cleaning is a leading independent provider of cleaning services across the nation, catering to a diverse clientele that includes retail establishments, corporate offices, healthcare facilities, educational institutions, commercial properties, financial organizations, and governmental entities. With over 25 years of industry experience and a workforce exceeding 1,000 dedicated employees, we have consistently achieved double-digit sales growth, positioning us for continued expansion.
Effective communication with our clients is a cornerstone of our success, allowing us to fully understand their needs and ensure maximum satisfaction. We pride ourselves on our responsiveness and commitment to resolving any issues that may arise. Our dedication to service excellence has established us as a premier service provider in the luxury retail sector, boasting a customer retention rate that surpasses the industry average by more than four times.
At Imperial Cleaning, we foster a culture that encourages input and innovation from all employees, empowering them to contribute to our ongoing success. New team members are welcomed into a supportive family-oriented environment, where we recognize that our people are our most valuable asset. We are committed to identifying and hiring highly qualified individuals who share our vision for growth and excellence.
Job Responsibilities
- Build and sustain strong client relationships, ensuring a comprehensive understanding of their needs and expectations.
- Conduct regular inspections of service locations to verify adherence to company standards and service level agreements (SLAs).
- Document inspection results and address any identified issues within the stipulated SLA timeframe.
- Ensure compliance with company timekeeping policies among employees.
- Facilitate walkthroughs and estimates for potential clients while identifying opportunities for additional services.
- Monitor and confirm that scheduled services are completed, promptly addressing any customer complaints.
- Manage overtime effectively within the designated region and communicate staffing changes to relevant departments.
- Be available for emergency situations and calls outside of regular business hours.
- Oversee the financial performance of all service locations within the assigned area.
Key Qualifications
- Demonstrated success in managing and leading teams within the commercial cleaning sector.
- Strong attention to detail coupled with excellent communication skills.
- Results-driven with the ability to address challenges and emergencies swiftly.
- Capable of managing multiple projects concurrently.
- Customer-centric with a proactive approach to problem-solving.
- Familiarity with administrative and clerical processes.
- Proficient in using email, spreadsheets, smartphones, and relevant software applications.