Community Outreach Coordinator
2 days ago
We are a mission-driven organization dedicated to improving the wellbeing of underserved communities by connecting them to high-quality care.
Our innovative approach combines community-led, virtual care with a multidisciplinary team to address not just clinical needs but also health-related social needs.
The OpportunityWe are seeking a highly motivated and results-driven Community Engagement Specialist to play a critical role in our team.
This is a remote-forward role that requires on-site work 1-2 times a month in Los Angeles, CA.
Key Responsibilities- Identify, outreach, engage, and enroll individuals into our program virtually through phone, text, and email, and in-person at clinic, community-based organization, and health system partner locations.
- Develop strong relationships with eligible members, understanding their unique needs and circumstances.
- Provide education to our partners regarding our services, focusing on linking eligible members to our Enhanced Care Management program.
- Explain the benefits and services of Enhanced Care Management, acknowledging potential hesitations or mistrust.
- Leverage your deep understanding of the community and exceptional customer service skills to gain trust with eligible members and enroll them in the program.
- Promote effective communication amongst internal teams, clinics, community-based organizations, and health system partners.
- Meet key enrollment metrics and support our mission to improve the wellbeing of underserved communities.
- Physically located in or near Los Angeles, California.
- 1+ year of experience working in a metric or quota-driven environment.
- Dedicated to working within and improving the community you are part of.
- You are results-driven with a proven track record of exceeding performance indicators.
- Bilingual (English/Spanish) with excellent communication skills, proficient in reading, writing, speaking, and listening in English and Spanish.
- Strong technical skills and comfort with utilizing multiple technology platforms.
- A valid driver's license and auto liability insurance.
- Salary: $53,600 - $59,200 per year, depending on experience.
- Comprehensive health, vision, and dental insurance.
- Equity compensation package.
- Employer-sponsored 401k plan.
- Flexible vacation policy – take the time you need to recharge.
- Monthly $100 work-from-home expense stipend for your WFH days.
- Mileage/gas reimbursement for your on-site days.
- Opportunity for rapid career progression with plenty of room for personal growth.
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