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**Field Service Engineer

2 months ago

Augusta, Maine, United States Pak-Tec, Inc. Full time
Job Description

Pak-Tec, Inc. is seeking a self-driven, hands-on Industrial Packaging Specialist to install, maintain, repair, and calibrate industrial packaging equipment at customer manufacturing and distribution facilities. Our largest customer base is in the food and beverage industry, but we proudly support a wide range of manufacturing sectors. This is a great opportunity for those who are curious, technically minded, and enjoy problem-solving in real-world environments.

Key Responsibilities:

  • Install, service, and maintain industrial packaging equipment at customer sites.
  • Diagnose and repair issues with machinery, ensuring minimal downtime.
  • Perform routine maintenance and calibration of equipment to ensure optimal performance.
  • Provide technical support and training to customers on equipment operation.
  • Maintain organized service records and reports for each job completed

Ideal Candidate:

  • A problem solver who enjoys hands-on technical work and thrives in fast-paced environments.
  • Naturally curious, excited by new manufacturing practices, and eager to work with innovative packaging equipment.
  • Able to manage their own schedule and adapt to changing priorities with ease and enthusiasm.
  • Versatile and flexible, with a willingness to work within constantly shifting demands while maintaining a positive attitude.
  • Committed to delivering exceptional customer service, responsive to clients' needs, and focused on building strong relationships.
  • Organized, self-driven, and able to think on their feet—this role is not for those who prefer desk work, but for those who embrace real-world problem-solving challenges.

Travel Requirements:

  • 50% overnight travel is required, with some projects requiring air travel and extended stays.
  • Primary support territory is typically 150 mile travel radius.

Qualifications:

  • Strong technical knowledge on mechanical and electrical systems
  • Experience in PLC Programming is a plus but not required
  • Experience in Mechatronics
  • Skilled machinery trouble-shooting and root-cause-analysis
  • 2+ Years Technical and/or Manufacturing experience
  • Ability to travel (over-night when required)
  • Valid drivers license
  • Ability to work independently with minimal supervision
  • Professional appearance and demeanor
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Military experience welcomed

Competencies:

  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Professionalism - Reacts well under pressure and coolheaded in face of obstacles; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Takes pride in work; Graciously accepts feedback from others and makes effort to grow.
  • Dependability - Follows instructions, responds to direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands and Work Environment:

  • Frequently required to stand for periods over 2 hours
  • Frequently required to drive for periods of 2 – 5 hours (Occasionally at night)
  • Frequently required to climb, balance, bend, stoop, kneel or crawl
  • Frequently required to lift/push/carry items up to 51 pounds
  • Occasionally required to lift/push/carry items up to 75 pounds
  • Occasional exposure to warm and/or humid conditions (Typically seasonal)
  • Occasional exposure to cold conditions (Typically seasonal)
  • Rarely work in elevated or confined spaces
  • Continually required to utilize hand and finger dexterity
  • Frequently work around fumes and/or cleaning agents
  • Occasional loud noise (examples: metal can manufacturing, general machinery)