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Client Service Specialist

2 months ago

Duluth, Minnesota, United States VensureHR Full time
About the Role

VensureHR is seeking a highly skilled Client Relations Specialist to join our team. As a Client Relations Specialist, you will be responsible for managing a portfolio of clients and providing exceptional service to ensure their needs are met.

Key Responsibilities
  • Act as a liaison between clients and internal operations to ensure a positive working relationship.
  • Run point on client retention processes to retain at-risk relationships.
  • Work with internal teams, clients, and agents to achieve high client retention rates.
  • User set-up and training of client-facing web-based payroll and custom reporting software.
  • Maintain open communication regarding clients with internal teams.
  • Assist in tracking and completing team projects and initiatives.
  • Review weekly and monthly reports to analyze trends and identify areas for improvement.
  • Track client repricing requests to ensure timely responses.
  • Analyze data and review procedures and policies to determine answers to clients' questions.
  • File and maintain client records.
  • Coordinate the resolution of client issues.
  • Perform administrative support tasks as needed.
Requirements
  • High school graduate or equivalent required.
  • 4-year college degree or equivalent work experience preferred.
  • 2-3 years of experience in a professional office environment.
  • Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus.