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Business Transformation Specialist

2 months ago

Newark, Delaware, United States City National Bank Full time
Job Title: Strategy Analyst

Join City National Bank's team as a Strategy Analyst and play a key role in driving business transformation initiatives across the Banking and Investment Services Division.

About the Role

We are seeking a highly skilled and experienced Strategy Analyst to support cross-functional business leaders in driving large-scale transformation efforts across CNB. As a Strategy Analyst, you will work closely with one or more B&IS teams to plan, prioritize, and deliver process enhancements, design and execute target operating models, and address risk and control gaps.

Key Responsibilities
  • Conduct thorough evaluations of current state processes via review of existing documentation, stakeholder interviews, and walk-throughs, analytical research, and data analysis.
  • Analyze and measure the effectiveness of existing business processes and develop repeatable and quantifiable business process improvements.
  • Work collaboratively across business functions to challenge current state processes, test and develop innovative future state processes, and understand and communicate upstream/downstream impact of proposed changes.
  • Coordinate with cross-functional teams to develop training plans, colleague and client communication strategies, and documentation updates to ensure sustainability of enhanced processes and controls.
  • Create and maintain cross-organizational relationships to enable success for self and team.
  • Support development, implementation, and continuous improvement of tools, templates, and best practices that support process and control improvement activities.
  • Partner with process owners and process & product managers to identify and participate in process improvements activities to maximize efficiency, quality, and customer experience.
  • Develop and maintain project tracking, including status updates to stakeholders.
  • Contribute to ad-hoc assignments and special projects.
Requirements
  • Bachelor's Degree in Finance, Business Administration, or technology preferred.
  • Minimum 5 years of experience in Financial Services or Banking industries preferred.
  • Minimum 5 years of experience working in project-based roles.
  • Excellent process management and problem-solving skills.
  • Efficient in contributing to business transformation initiatives.
  • Comfortable working in a constantly changing environment and managing people, process, and technology updates.
  • Strong understanding of project management methodologies and procedures.
  • Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Strong interpersonal, verbal, and written communication skills with the ability to navigate, facilitate, negotiate, and influence across stakeholders.
  • Advanced expertise in Microsoft Office Suite (required), including Microsoft, PowerPoint, Excel; preferably also Microsoft Visio.
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
  • Ability to work independently and in a self-directed manner.
  • Ability to interact with all levels of management.