Customer Service Ambassador

4 days ago


Monmouth Junction, New Jersey, United States Swipejobs Full time
Job Overview

We are seeking a highly skilled and customer-focused representative to join our team as a Customer Service Ambassador. This is a fantastic opportunity for someone who enjoys working with customers, has strong communication skills, and is passionate about delivering exceptional service.

Salary and Benefits

The salary for this role is $22 per hour, paid weekly. We also offer comprehensive benefits, including health, dental, and vision insurance, as well as 401k options.

Key Responsibilities

As a Customer Service Ambassador, you will be responsible for providing high-level telephone, email, and web chat support to our global customers. You will answer their queries concerning content/data, product navigation, billing/account administration, and more. Your goal will be to provide professional-level support to retain customers and increase customer loyalty.

You will have a strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service. You will ensure all relevant procedures are followed from beginning to resolution and meet all key performance indicators and service levels.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A High School Diploma or Equivalent required, some college preferred
  • 1-2 years of previous Customer Service experience
  • Superior verbal and written communication skills
  • Ability to follow procedural guidelines
  • Ability to effectively handle challenging customer inquiries in a professional and pleasant manner
  • Salesforce experience a plus
  • Fluent in German/French/Spanish/Chinese/Japanese/Italian/ or Russian a plus
Work Environment

This is a full-time/part-time position, with the flexibility to work from home. The hourly pay rate is $22.0/hr. If you are looking for a rewarding career where you can make a real difference in people's lives, we encourage you to apply.



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