Service Department Manager
2 weeks ago
Job Summary
A Service Manager at Brinson Auto Group oversees all business and administrative aspects of the service center. This includes hiring, training, and evaluating mechanics and support staff, maintaining service records, and ensuring the department runs smoothly and efficiently.
Key Responsibilities
- Oversee the service department, technicians, service advisors, service call center, porters, detailers, and service lane.
- Motivate, train, develop, and reward employees.
- Forecast sales, gross profits, and expenses.
- Encourage customer loyalty by observing and inspiring advisors.
- Attend manager meetings and conduct weekly service department meetings.
- Maintain an at or above national average CSI score and follow up on guest issues or concerns.
- Work with the Parts Department to ensure timely part turnaround for internal jobs.
- Train advisors, technicians, and valets on dealership procedures.
- Manage technician productivity and work with the shop foreman to ensure proper and timely vehicle service.
- Interact with outside vendors.
- Develop productive relationships throughout dealership departments.
Requirements
- Minimum high school diploma or GED equivalent required.
- At least 3-5 years of Automotive Service Management experience.
- Experience as a technician or good technical aptitude.
- Broad knowledge of new vehicle technologies and mechanical operations.
- Excellent customer service skills.
- Ability to manage a team, motivate, and develop employees.
- Analytical, problem-solving, and multi-tasking skills.
- Strong written and communication skills.
- Experience with automotive software preferred.
- Working knowledge of Microsoft Office.
- Professional appearance and work ethic.
- Self-motivated, goal-oriented, and ability to work in a fast-paced environment.
- Current, valid driver's license and satisfactory Motor Vehicle Report (MVR).
Working Conditions
The employee will work indoors and outdoors in an auto shop environment.
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