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Beverage Operations Supervisor

2 months ago


Baltimore, Maryland, United States HYATT Hotels Full time

Position Overview: As a Beverage Operations Supervisor, you will take charge of the beverage division within our establishment, ensuring top-notch service and quality for our patrons. This position demands exceptional leadership qualities, a fervor for beverages, and the capability to effectively manage inventory, personnel, and customer interactions.


Key Responsibilities:

  • Beverage Menu Development: Curate and refresh beverage selections in collaboration with management, ensuring a varied and enticing assortment of both alcoholic and non-alcoholic drinks.
  • Inventory Management: Sustain optimal stock levels by tracking inventory, performing regular counts, and preparing for upcoming events. Aim to reduce waste and guarantee product freshness while maintaining the beverage storage area.
  • Team Training and Oversight: Educate beverage staff on preparation methods, service excellence, and customer interaction. Oversee staff during service hours to ensure seamless operations.
  • Quality Assurance: Assess the quality of beverages served, ensuring compliance with recipe standards. Address any quality concerns swiftly.
  • Customer Engagement: Engage with guests to offer recommendations, gather feedback, and resolve any beverage-related issues. Manage crowd flow and monitor guest beverage consumption to ensure safety.
  • Bar Management: Supervise bar operations, ensuring cleanliness, organization, and adherence to safety and sanitation protocols. Handle the setup and breakdown of bar areas and follow reporting procedures.
  • Collaboration: Work closely with planners and managers to achieve optimal outcomes for clients and guests.

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance available shortly after joining.
  • Complimentary room nights and discounted rates for friends and family.
  • Discounted food and beverage options when staying at Hyatt Hotels.
  • 401(k) Retirement Matching Plan (up to 4%).
  • Paid Time Off, including parental leave.
  • Competitive salaries with performance incentives.
  • Tuition Reimbursement programs.
  • Extensive training opportunities.
  • Complimentary meals for employees.
  • Employee Stock Purchase Plan.
  • Discounts at various retailers, including technology and wellness brands.

Qualifications:

  • Demonstrated experience in a similar capacity within the food and beverage sector.
  • In-depth knowledge of beverages, including cocktails, wines, beers, and non-alcoholic options.
  • Exceptional communication and interpersonal skills.
  • Proven leadership abilities focused on team motivation and development.
  • Capability to perform under pressure and manage multiple tasks concurrently.
  • Strong attention to detail and a commitment to outstanding customer service.
  • Familiarity with inventory management software and point-of-sale systems.

Physical Requirements:

  • Ability to stand for extended periods and lift/move heavy items (e.g., cases of beverages).
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays as necessary.

This job description outlines the essential duties and qualifications expected of a Beverage Operations Supervisor. Specific responsibilities and requirements may vary based on the establishment's operational needs. The role requires a proactive and detail-oriented individual who can contribute to the overall success of the beverage department.


Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.