Customer Account Specialist
2 days ago
We're seeking a skilled Customer Account Specialist to join our team. As a key member of our customer-facing team, you'll build and develop strong relationships with customers to ensure continued partnership and growth.
Your day-to-day will involve communicating shipment updates proactively and accurately, analyzing customer inquiries, and providing quality and timely insights and updates to your customers. You'll also identify opportunities to improve operational efficiency and leverage our global technology platform, Navisphere, to generate reports and exceed customer expectations.
We're committed to providing an inclusive environment where all employees feel welcomed, valued, and respected. Our benefits support your financial, family, and personal goals, including two medical plans, prescription drug coverage, and a 401(k) with 6% company matching.
Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
Key Responsibilities:
- Build and develop relationships with customers to ensure continued partnership
- Communicate shipment updates proactively and accurately
- Analyze customer inquiries and provide quality and timely insights and updates
- Identify opportunities to improve operational efficiency
- Leverage Navisphere to generate reports and exceed customer expectations
Requirements:
- High School Diploma or GED equivalent
- Previous customer engagement experience
- Ability to travel up to 5% (domestically)
Preferred Qualifications:
- Value a diverse and inclusive work environment
- Basic proficiency in Microsoft Office Suite of Programs
- Display attention to detail, accuracy, and problem-solving
- Exhibit demonstrated negotiation, collaboration, and influencing skills
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