Insurance Client Care Agent

3 days ago


Yakima, Washington, United States Shawnie Haas - State Farm Agent Full time
About the Role

As an Insurance Client Care Agent at Shawnie Haas - State Farm Agent, you will play a critical role in building long-term relationships with our policyholders. Your primary responsibility will be to address customer inquiries, resolve issues, and provide personalized support to meet their evolving needs.

Key Responsibilities:
  1. Answer customer calls, emails, and chats in a professional and courteous manner.
  2. Schedule appointments and meetings to discuss policy details and offer guidance on insurance products.
  3. Process and follow up on insurance claims, ensuring timely resolution and high levels of customer satisfaction.
  4. Collaborate with internal teams to ensure seamless communication and issue resolution.
Requirements:
  • Strong communication and interpersonal skills, with the ability to build trust with clients.
  • Excellent problem-solving skills, with the ability to analyze complex issues and find effective solutions.
  • Previous experience in customer-facing roles, preferably in the insurance industry.
  • Proficiency in reading, writing, and speaking Spanish is a plus.

We offer a competitive salary range of $50,000 - $75,000 per year, based on experience and qualifications.


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