Senior Manager, Services Enablement

2 weeks ago

Kansas City, Missouri, United States Omnicell Full time
About the Role

Omnicell is seeking a highly skilled and experienced Manager, Services Enablement to join our team. As a key member of our Professional Services organization, you will be responsible for overseeing the effective delivery of Omnicell solutions within a matrix managed environment.

Key Responsibilities
  • Lead and manage a team of Services Enablement Advisors, providing guidance, coaching, and support in their day-to-day activities
  • Oversee and manage pre-sales activities such as product demonstrations, scoping calls, and customer meetings conducted by the team
  • Develop, negotiate, and deliver comprehensive statements of work (SOW) that align with customer expectations, organizational capabilities, and business objectives
  • Accountable for meeting or exceeding quarterly revenue targets by actively participating in sales planning, strategy development, and execution to drive revenue growth
  • Manage and leverage in-depth knowledge of the sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes to current resource and supply chain capacity
  • Serve as the escalation contact between internal Omnicell teams and Customer teams, overseeing the delivery of all project planning documentation to the Professional Services aligned project team
  • Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively communicating project progress and outcomes
  • Establish and track key metrics and performance indicators for the Services Enablement team, ensuring effective measurement of team and individual performance
  • Support Sales and Professional Services goals by ensuring customer satisfaction and the overall success of projects led by the team
  • Manage customer escalations and difficult conversations, utilizing strong problem-solving skills and maintaining positive relationships between internal and customer stakeholders
  • Manage and lead a team of Services Enablement Advisors, providing leadership, coaching, and performance management to direct reports
  • Foster a positive and collaborative team culture, promoting accountability, open communication, and a customer-centric mindset within the team
  • Collaborate with other managers and cross-functional teams to align services enablement practices, drive organizational goals, and promote effective teamwork
Requirements
  • Balance of drive, business acumen, and interpersonal skills
  • Have a positive, professional demeanor and presentation in all internal and customer interactions
  • Highly motivated self-starter who takes initiative
  • Financial understanding of budgets, P&L and revenue goals
  • Problem solver with experience leading cross-functional teams delivering scalable solutions
  • High EQ, a consultative mindset, and close attention to detail, with excellent communication (oral and written) skills
About Omnicell

Omnicell is a leading provider of pharmacy automation and medication management solutions. Our mission is to transform pharmacy care through outcomes-centric innovation, and we are committed to delivering high-quality solutions that improve patient outcomes and reduce costs.

About the Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability.

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