Community Outreach Peer Support Specialist

1 week ago

Fort Lauderdale Florida, United States 211 Broward Full time
Position Title: Full-Time Community Outreach Peer Support Specialist (Hybrid WFH/Broward County travel required)

Industry:
Essential community services

Location:
Travel required within Broward County, FL

Schedule:
Day shift with some nights and evenings required for events

Compensation:
$25.48 hourly wage, plus generous benefits package including over 30 paid days off annually and 100% employer-sponsored individual health insurance.

Qualifications:
Must be a Florida resident living within Broward County area.

MANDATORY Four (4)+ years of experience as a state/local government first responder: law enforcement officer, firefighter, emergency medical technician, paramedic, 911 dispatch, or corrections (this is non-negotiable).

Must be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for eight (8) weeks of initial training.

Ability to pass a level two (2) DCF background screening and a drug test.

About 211 Broward:
211 Broward is a free, anonymous, 24-hour helpline providing listening support, information, referral, and crisis services. We connect callers with nearly 3,800 programs and services available in their area, addressing a wide range of life challenges.

Role Overview:
We are looking for dedicated, empathetic, and tech-savvy individuals to serve as Community Outreach Peer Support Specialists. You will conduct outreach to the first responder community, delivering essential information, referrals, and peer support services.

This role also provides backup for Peer Support Specialists, offering telephone reassurance, active listening, and crisis intervention through Helpline services. The focus is on supporting first responders and their families by utilizing personal recovery experiences, fostering trust, and aiding in the recovery process from mental health or substance use challenges.

Key Responsibilities:
1. Represent 211 in the community, particularly among the first responder provider network.
2. Schedule and conduct outreach activities (presentations, fairs, social media, and distributions) that increase awareness about 211 services.
3. Assist in developing social media outreach to educate the public on services offered.
4. Establish and maintain collaborative relationships with community providers serving first responders.
5. Create an annual outreach plan in collaboration with the supervisor.
6. Attend and actively participate in relevant community meetings.
7. Assist with the development of marketing materials to promote 211 services.
8. Conduct satisfaction surveys for presentations to demonstrate effectiveness.
9. Provide Helpline coverage as needed.
10. Support peers in training by assisting with call shadowing and mentoring.

Requirements:
To be considered for this position, you must:
1. Be a Florida resident residing within the Broward County area.
2. Have earned a high school degree or GED; a bachelor's degree in a relevant field is a plus.
3. Have four (4)+ years of experience as a state or local government first responder.
4. Have a secure, quiet, and confidential workspace with reliable internet.
5. Be free from caregiver responsibilities during work hours.
6. Be able to travel in and around Broward County regularly.
7. Be able to pass a level two (2) DCF background check and drug test prior to employment.
8. Be available for 40 hours per week.
9. Have a minimum typing speed of 30 WPM.
10. Complete fluency in Spanish or Creole is a plus.

Benefits:
We offer a competitive hourly wage of $25.48 per hour, 100% employer-paid individual health, vision, dental, life, and short-term disability insurances, access to virtual mental health services, and a 403(b) retirement plan with potential employer contributions. Paid Time Off (PTO) and Sick Leave are available, along with nine (9) paid holidays throughout the year. We also provide work supplies such as a company laptop and other necessary materials.

We welcome and encourage diversity in our workplace. 211 Broward is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

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