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Customer Service Representative

2 months ago

Bloomingdale, Illinois, United States Reliable Automatic Sprinkler Co., Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Reliable Automatic Sprinkler Co., Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries, resolve issues, and provide timely and accurate information to ensure customer satisfaction.
  • Order Processing: Process customer orders, changes, and returns in a timely and efficient manner.
  • Problem Resolution: Investigate and resolve customer complaints, developing solutions and making recommendations as needed.
  • Database Management: Maintain accurate and up-to-date customer database information, including account details, order status, and lead times.
  • Collaboration: Work closely with Sales Representatives to provide quotes, status updates, and other customer-related information.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with customers and internal stakeholders.
  • Customer Service Skills: Demonstrate a strong commitment to providing exceptional customer service, with a focus on resolving issues and meeting customer needs.
  • Technical Skills: Proficient in computer data entry, Microsoft Office, Microsoft CRM Dynamics, and ERP Software.
  • Industry Experience: 2+ years of customer service experience in the manufacturing or construction industry.
Benefits
  • Medical, Dental, and Vision Insurance: Available to employees on the first of the month following their start date.
  • 401k Plan: Available to employees on the first of the month after 90 days of employment, with a company match.
  • Life Insurance and AD&D: Provided to employees on the first of the month after 90 days of employment.
  • PTO and Vacation Time: Available to employees after 60 days and 6 months of employment, respectively.
  • Paid Holidays: 10 paid holidays, including the employee's birthday.