Director of Incident Management

4 weeks ago


New York, New York, United States Disability Solutions Full time

**About Us**

TikTok USDS is a subsidiary of TikTok in the U.S., dedicated to bringing heightened focus and governance to our data protection policies and content assurance protocols.

We are seeking a strategic leader to oversee our 24-hour operational team, managing sensitive and high-stakes situations involving emergency disclosure requests and law enforcement interactions. This role requires a strong understanding of legal risks related to emergency disclosures, including handling EDRs, subpoenas, court orders, and search warrants.

The ideal candidate will have extensive experience in incident management, trust and safety, or investigative roles, with a proven ability to work effectively with legal, security, and other cross-functional teams. They will be responsible for analyzing and navigating complex legal risks, ensuring compliance with applicable laws and policies.

Responsibilities:

  • Manage and oversee a 24-hour Emergency Response Team, ensuring seamless operations across multiple time zones and effective scheduling and staffing.
  • Foster a culture of growth and resilience within the team, focusing on mental health, stress management, and maintaining high performance standards.
  • Analyze and navigate complex legal risks associated with emergency disclosures of private data, ensuring compliance with applicable laws and policies in alignment with the legal team.
  • Develop strategies to detect and prevent fraudulent requests, ensuring the integrity of interactions with law enforcement and other external stakeholders.

Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • Extensive experience in incident management, trust and safety, or investigative roles.
  • Demonstrated ability to lead cross-functional teams and drive collaboration across regions.
  • High level of integrity and discretion when handling sensitive information.
  • Technical aptitude for learning complex tools or systems required for daily operations.

Estimated Salary: $120,000 - $180,000 per year

This role offers a unique opportunity to join a dynamic team and contribute to the company's mission of inspiring creativity and bringing joy to users. If you are a motivated and detail-oriented individual with a passion for trust and safety, we encourage you to apply for this exciting opportunity.



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