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Automotive Service Manager

2 months ago

Monroe, Michigan, United States Monroe Dodge Chrysler Inc Full time
Job Summary

We are seeking a highly skilled and experienced Automotive Service Manager to join our team at Monroe Dodge Chrysler Inc. The successful candidate will be responsible for leading our service department to achieve exceptional customer satisfaction and operational efficiency.

Key Responsibilities
  • Leadership and Management
    • Forecasts and achieves departmental goals and objectives.
    • Hires, trains, and develops a high-performing service team.
    • Monitors and controls departmental performance using various reports and tracking systems.
  • Customer Service
    • Ensures exceptional customer satisfaction through prompt and courteous service.
    • Develops and implements a marketing plan to promote new and repeat business.
  • Operational Efficiency
    • Monitors and controls inventory, labor, and parts usage.
    • Ensures compliance with manufacturer warranty and policy procedures.
  • Communication and Collaboration
    • Communicates effectively with customers, employees, and other departments.
    • Fosters a positive and productive work environment.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Minimum 3 years of experience in a service management role.
  • Skills and Qualifications
    • Excellent leadership, communication, and problem-solving skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Valid driver's license and good driving record.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.