Front Desk Associate

1 week ago


Jasper, Indiana, United States Shaner Corporation Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn DuBois. As a key member of our hospitality team, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Process all check-ins and check-outs according to established hotel requirements
  • Handle guest complaints in a professional and courteous manner
  • Generate, print, and distribute daily reports to designated departments
  • Resolve discrepancies on the room status report with Housekeeping
  • Provide superior guest services, including check-in/check-out, payment processing, and information provision
Requirements
  • High school graduate or equivalent
  • Minimum one year customer service experience; previous hotel experience preferred
  • Ability to satisfactorily communicate with guests, management, and co-workers
  • Computer experience preferred
  • Bilingual English/Spanish a plus
What We Offer

Shaner Hotels is a leading hospitality owner-operator and management company, offering a competitive starting pay of $15.00 per hour and opportunities for career growth and development.



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