Care Coordinator
4 weeks ago
Advantage Home Care is seeking a highly motivated and organized Care Coordinator to join our team. As a Care Coordinator, you will be responsible for delivering exceptional customer service to our clients and field staff, while ensuring that all requests are addressed in a timely manner.
Key Responsibilities:
- Maintain a cheerful demeanor and work to develop a positive rapport with all clients, staff members, and community resources affiliated with home care services.
- Deliver exceptional customer service to all clients and field staff and effectively address all requests in a timely manner.
- Provide excellent communication to branch and corporate staff.
- Contact new client referrals and held clients timely and often to coordinate the start or continuation of care.
- Work in conjunction with the service coordinator to ensure branch staffing needs are continually met.
- Maintain employee and client medical records (electronic and paper files) including making files, filing regularly and keeping files up to date.
- Guarantee all private business information & protected health information is kept confidential.
- As needed- Participates in special department projects
- As needed- Attends state held in-service trainings/meetings per management's direction
- Reads and stays abreast of state, federal and business regulations.
- Other duties as assigned by management
Requirements:
- Experience with Medicaid
- Working knowledge of office equipment such as copier, scanner, fax machine, postage machine.
- Good time management and organizational skills.
- Well developed interpersonal and communication skills.
- Professional appearance and manner.
- Computer literate, specifically Microsoft Office applications.
- Ability to lift and carry 15-20 lbs.
- Maintain a background free of disqualifying convictions to be employed by a health care company.
Education and experience:
High school graduate
Minimum of 2 years office experience preferred
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