Patient Care Liaison Specialist
5 days ago
Job Summary
We are looking for a Clinical Services Associate to join our team at Complete Care. As a critical member of our patient coordination team, you will provide top-notch customer service, answering calls, and coordinating appointments with precision.
About the Role
You will be responsible for scheduling new patients, educating them on upcoming appointments, and ensuring seamless transitions between appointments. Your strong communication skills, coupled with your passion for delivering exceptional patient care, make you an ideal candidate for this role.
Key Responsibilities
- Schedule new patients and coordinate appointments
- Develop strong relationships with patients and colleagues
- Ensure accurate assessment of patient needs based on their injuries, previous treatment, and current symptoms
- Utilize CRM software to manage patient data and optimize workflows
Requirements
- Previous experience in customer-facing roles or phone sales
- Familiarity with CRM software and multi-line phone systems
- Fluent Spanish language skills required
- Excellent organizational skills, attention to detail, and ability to multitask
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