Patient Engagement Specialist

4 days ago


Maitland, Florida, United States Complete Care Centers, LLC Full time
Overview

Complete Care Centers, LLC is a multi-disciplinary practice serving patients who have physical injuries as a result of trauma. We bring together top-tier talent and leading-edge technologies to deliver clinical, operational, and cultural excellence. Our core competencies include cultural, clinical, and operational excellence.

We are seeking a Patient Engagement Specialist to promote our dynamic group led by innovative problem-solvers. In this role, you will collaborate with our Intake and Support team and key decision-makers responsible for procuring clinical services. You will serve as the main point of contact for new patient callers, triaging their needs while exemplifying our core competencies of cultural, clinical, and operational excellence.

Responsibilities:
  • Schedule new patients courteously and efficiently
  • Educate patients to ensure they are engaged in their upcoming appointment
  • Maintain excellent phone etiquette
  • Collaborate with the Intake and Support team
  • Assess patient needs based on their injuries, previous treatment, and current symptoms
Qualifications:
  • 1 year of sales experience (Preferred)
  • Prior phone sales experience is a plus
  • Multi-line phone system experience
  • CRM experience is a plus
  • Bilingual/Spanish speakers are a plus
  • Excellent communication and interpersonal skills
  • Proven sales experience & healthcare experience is a bonus
  • Strong organizational skills and attention to detail
  • A passion for helping others and making a positive impact on patient health and well-being
  • Ability to address and overcome objections with confidence
Benefits:
  • Comprehensive training programs
  • Health, dental, vision benefits
  • Life insurance
  • 401K
  • Flexible spending accounts
Additional Opportunities:
  • Bonus opportunities


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