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Student Experience Manager

2 months ago

Orlando, Florida, United States AdventHealth Full time
Job Summary

The Student Experience Manager plays a pivotal role in promoting student success, persistence, and graduation at AdventHealth. This individual serves as the primary point of contact for an assigned group of students, providing guidance and support throughout their academic journey.

Key Responsibilities
  • Student Advocacy: Establish and maintain strong relationships with students, providing regular communication and support to ensure their academic and personal success.
  • Barriers Identification and Resolution: Analyze and address barriers to student success, determining solutions and coordinating interventions to ensure prompt resolution.
  • Academic and Financial Planning: Continuously evaluate students' academic and financial plans, making adjustments as needed to ensure successful outcomes.
  • Program Administration: Coordinate and administer program activities and student support, including course registration, graduation processing, and student orientation.
  • Coaching and Mentoring: Provide ongoing coaching and mentoring to students, helping them assess and plan for their academic and career goals.
Requirements
  • Education and Experience: Bachelor's Degree or equivalent combination of experience and education in a related field, with 3 years of experience in Higher Education Administration, Student Services, or Customer Relationship Management.