PCSS Student Lab Consultant

1 week ago


Orlando, Florida, United States Seton Hall University Full time

Job Summary:

The Seton Hall University is seeking a highly motivated and detail-oriented PCSS Student Lab Consultant to assist users in the campus computer labs. As a key member of the PC Support Services team, you will be responsible for providing top-notch support to students, faculty, and staff.

Key Responsibilities:

• Provide basic user support in a lab environment, including troubleshooting and resolving technical issues.

• Learn and become familiar with all university standard software and hardware.

• Develop strong customer service skills to ensure a positive experience for users.

• Report to the Lab Consultant station in your assigned lab on time and maintain a visible presence throughout your shift.

• Participate in regular training sessions to reinforce procedures and learn new skills.

• Maintain the physical appearance of the assigned lab, including light maintenance tasks such as pushing in chairs and removing trash.

• Enforce lab rules to ensure a proper academic environment is maintained at all times.

• Troubleshoot intermediate-level software and hardware problems and enter JIRA tickets when necessary.

• Attend monthly meetings and participate in printer checks across campus.

Required Qualifications:

• Basic knowledge of Windows operating systems and MS Office.

• Familiarity with database applications and querying information.

• Excellent communication and teamwork skills.

• Ability to work in a fast-paced environment and adapt to changing situations.

Seton Hall University is an Equal Opportunity Employer.



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