Welcome Center Coordinator I

2 weeks ago

Colorado Springs, Colorado, United States Springs Rescue Mission Full time
About the Role

Springs Rescue Mission is seeking a dedicated and compassionate individual to join our team as a Welcome Center Coordinator I. In this role, you will play a vital part in maintaining a safe and healthy environment for our guests, clients, and residents.

Key Responsibilities
  • Comply with all information technology training and data privacy requirements, utilizing current systems such as Mission tracker and HMIS.
  • Properly collect client information and daily tracking.
  • Responsible for maintaining additional reporting as needed to ensure data clarity.
  • Respond to interpersonal situations and attempt to deescalate crises before they arise.
  • Ensure compliance with all campus/shelter/program guidelines.
  • Demonstrate the ability to set and maintain healthy boundaries in line with SRM values.
  • Provide support, encouragement, and accountability to guests.
  • Contact Supervisor in the event of incidents involving dismissal of guest or altercations that are not resolved by verbal intervention.
  • Submit a written incident report in a timely manner.
  • Submit daily program report to supervisor documenting activities.
  • Maintain order, oversee daily schedule to maintain cleanliness and safety of work area. Place maintenance or I.T. work orders as needed.
  • Provide prayer support as needed or requested.
  • Assists and supports volunteers in their service.
  • Attends all required meetings and reviews SRM emails regularly.
  • Depending on business need, this role may be asked to fulfill some or all of the duties of Safety and Security Officer. If this occurs, job description and/or assigned tasks should be reviewed in advance.
  • Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Requirements
  • Minimum high school diploma or GED, associate degree preferred.
  • Previous experience working within a Christian recovery environment desired.
Skills and Qualifications
  • Maintains a personal relationship with Jesus Christ and is a constant witness. Christ-centered and compassionate attitude in dealing with people including the homeless and faithfully upholds and exemplifies SRM's Statement of Faith.
  • Desire to serve the Lord in ministry to the lost, hungry, cold, and frightened. Be able and willing to exercise compassion and discernment while modeling the pursuit of Christ likeness.
  • Ability to handle crisis and unexpected situations with calm and clear thinking, demonstrating good analysis and judgment to bring resolution.
  • Trustworthy, reliable, insightful, and perceptive.
  • Able to maintain confidentiality.
  • Knowledge of addiction and recovery preferred.
  • Able and willing to honor and uphold the leadership and mission of SRM.
  • Thorough, systematic, and organized regarding security and protocol.
  • Street knowledge and understanding of anger management highly desired.
  • Computer literate, able to use basic office equipment.
  • CPR/First Aid experience/current certification preferred.
  • Able to read, write and perform basic mathematical computations.
  • Two years of sobriety required, if in recovery.
  • Flexibility in working hours, including on-call availability and willingness to work holidays as they coincide with regular shifts.
Working Conditions/Physical Factors
  • Works in a typical shelter or housing unit environment.
  • Occasionally: sitting, must be able to lift to 40 pounds, bend or stretch, ability to climb stairs, exposure to outdoor or inclement weather.
  • Frequently: walking, talking, manual dexterity.
  • Continuously: adequate vision and hearing, good mental condition to withstand consistently medium to high levels of stress.
Equipment/Tools Used
  • Phone.
  • Computer.
  • Copier.
  • Body Worn Camera.
  • Radio (Walkie Talkie).

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