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Radiology Scheduler Call Center Professional

1 month ago

Mount Kisco, New York, United States Optum Full time
Job Summary

We are seeking a skilled Radiology Scheduler Call Center to join our team at Optum. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Obtain accurate and updated patient information, including name, address, and insurance details.
  • Perform insurance verification on the date of service.
  • Schedule radiology procedures in an organized and efficient manner.
  • Knowledge of medical terminology and radiology procedures and requirements.
  • File and maintain medical records.
  • Confirm and schedule appointments.
  • Answer incoming and outgoing telephone calls promptly and courteously.
  • Perform referral documentation promptly.
  • Perform certain follow-up services for patients in a prompt and courteous manner.
Requirements
  • High School Diploma/GED (or higher).
  • 1+ years of customer service or Healthcare related experience.
  • Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word).
Preferred Qualifications
  • Experience working with an electronic health record (EPIC).
  • Knowledge of Radiology.
  • Knowledge of Medical terms.
  • 1+ years of experience in a call center.
  • Experience working with scheduling programs.
Work Environment

The Radiology Scheduler Call Center will work in a dynamic and fast-paced environment, with a focus on delivering excellent customer service and adhering to Lean processes.

What We Offer
  • Competitive base pay.
  • A comprehensive benefits package.
  • Performance rewards.
  • Equity stock purchase.
  • 401(k) Savings Plan.