Change Management Specialist

1 week ago

Chelsea, Massachusetts, United States Acro Service Corp Full time
Job Title: Business Analyst-Organizational Change Management

Duration: 12 Months contract (With Possible Renewal)

Hours Per Week: 37.5

Location: Chelsea, MA- Hybrid (4 Days/ Month- Onsite)



Job Description:

As a Business Analyst-Organizational Change Management, you will play a key role in driving business transformation and ensuring a smooth transition to a new IT environment. You will work closely with stakeholders to assess impacts, identify changes needed, and implement an action plan to move from current 'as-is' process to new 'to-be' process.


Responsibilities:

• Evaluate the impact of changes on each agency by collaborating with functional teams, System Integrator (SI), and product vendors to gain a comprehensive understanding of the new or changing business processes.


• Participate in the development of a readiness engagement plan that details the tasks necessary to assure successful preparation of agencies and end-users to adopt the new solution; plan includes schedule of engaging with agencies, identify resources and barriers or areas of support.


• Assist in identifying a team of agency champions who will work with the Readiness Team to prepare their organizations for change. This includes providing support in security provisioning steps and other necessary tasks.


• Create and administer organizational change assessments to gauge agency impacts and readiness. Utilize the assessment results to inform updates for the project plan and rollout and deployment strategy.


• Apply a structured approach to complete change readiness interviews. These interviews will help assess the readiness of individuals and teams for the upcoming changes.


• Create agency-specific readiness plans that include various aspects such as communications dissemination, organizational and operational readiness, technical readiness, and user security provisioning and training.


• Provide regular, timely status reports regarding current challenges, foreseeable problems, anticipated issues, or potential risks and offer alternatives, possible solutions or mitigation plans.


• Develop and maintain effective relationships with program team members, agency employees, and stakeholders.


• Partner with Technical Workstream to manage and update a list of technical and operational readiness-related tasks that agencies must be complete prior to go-live including such items as interfaces to and from the new solution, data warehouse queries or extracts, and reports that the agency will need to run from the online system.


• Work with agency champions to provide post-implementation support, identify issues, and mitigate risks.


Requirements:

• Experience with transformational change initiatives and how to prepare people for technology change.


• Capable of building trusted relationships with front-line leaders and employees at all levels.


• Good business acumen and understanding of organizational issues and challenges.


• Ability to influence others and move toward a common vision or goal.


• Experience working with clients to assess impacts and identify changes needed to move from current 'as-is' process to new 'to-be' process.


• Excellent business interview skills with the ability to actively listen, analyze and synthesize information.


• Well-developed presentation, communication (oral and written) and interpersonal skills.


• Must be a team player and able to work collaboratively with and through others.


• Exceptional ability to excel in a fast-paced environment, consistently meeting deadlines while effectively resolving conflicts. Demonstrated experience in using computer-based tools including Visio, MSWord, Excel, Power Point and Outlook.


• Experience using Visio to create as-is process maps based on outputs from interviews or working sessions and overlay as-is process on new to-be process.


• Extensive travel to different state agencies, within the Commonwealth, may be required.


• The successful candidate will be an individual who has an energetic, can-do approach to work, who tracks and follows up on tasks independently, who seeks out additional work, and who recommends ways to improve upon current activities.


Preferred Skills:

Basic understanding of financial business process functions particularly in large public sector organizations. Some functions include:

• Chart of Accounts

• GAAP reporting

• Federal Grants Management

• Project Management

• Asset and Inventory Tracking and Management

• Procurement and Contracting

• Billing and Accounts Receivable

• Data Reporting and Analytics.


Minimum Entrance Requirements:

Bachelor's degree in related field with 3 - 5 years' experience with change management coordination in a large organization.

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