IT Infrastructure Specialist

2 weeks ago

Elizabethtown, United States AGC Automotive Americas Full time
About the Role

We are seeking a highly skilled IT Analyst to join our team at AGC Automotive Americas. As an IT Analyst, you will play a critical role in supporting the infrastructure operations of our organization.

Key Responsibilities
  • Configure, maintain, and support systems and networks for operations in AANA.
  • Provide Level 1 and 2 application support for ongoing business operations along with Infrastructure responsibilities.
  • Support day-to-day activities for manufacturing plant environment in both IT areas.
  • Installation, testing, maintenance, and support of system equipment and operating systems that make up manufacturing operations.
  • Ensure systems conform to software, hardware, and operating standards and operate freely and are not impacted by external threats.
  • Support of IT environment including areas such as systems, networks, applications, IT/OT, security, etc.
  • Strategy & Planning
  • Assist in the support of integrating new enterprise applications and existing applications already present.
  • Ensure compatibility and interoperability of on-premises and cloud IT Infrastructure
  • Collaborate with IT team members to ensure smooth and reliable operation of IT Infrastructure for fulfilling business objectives and processes.
  • Review, analyze, and optimize the effectiveness and efficiency of existing IT Infrastructure systems and networks.
Operational Management
  • Provide direct-line support for IT manufacturing systems and services, including, but not limited to configuration, support, availability, connectivity, performance, security, and protection.
  • Maintain server and network infrastructure, including, but not limited to clients and servers, switches, routers, wireless, and firewall equipment.
  • Perform direct troubleshooting and support, related to manufacturing system infrastructure and applications.
Communication Administration
  • User account administration, telephone monitoring operations, and administration, problem determination, and resolution.
  • Provide telephone and desk-side support for business users related to manufacturing locations, applications, processes, and procedures.
Qualifications/Knowledge/Skills/Abilities
  • College diploma or degree in Information Technology field and/or 5+ years of work experience.
  • Certifications in one or more of the following areas are preferred (Cisco, Microsoft, CompTIA, VMWare, Cloud, Security).
  • Excellent hardware & software administration, troubleshooting experience.
  • Experience with supporting enterprise software applications.
  • Hands-on experience supporting and implementing Cisco network equipment (SW/RTR/FW/Wireless).
  • System Administration background (Windows Server, VMWare, Linux).
  • Working with Endpoint Management solutions to support, maintain, and manage Client HW/SW.
  • Experience configuring & supporting environments with PowerShell, Group Policy, Active Directory.
  • Ability to conduct research into system issues and support through resolution.
  • Excellent written, oral, and interpersonal communication skills.
  • Highly self-motivated and directed, with keen attention to detail.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Ability to work in a team-oriented, collaborative environment.
  • The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
  • Tenacity.
What AGC Offers
  • Competitive compensation.
  • A structured bonus plan.
  • Medical, dental, and vision coverage.
  • 401(K).
  • Generous PTO program.
  • Discount programs.
  • Opportunities for growth.

AGC Automotive Americas is an Equal Employment Opportunity Employer. To be considered, applicants must be legally authorized to work in the United States without sponsorship.

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