Mobility Solutions Specialist

2 weeks ago


Rockville, Maryland, United States Gunnison Consulting Group Inc Full time
Job Title: Mobility Analyst

Gunnison Consulting Group Inc is seeking a highly skilled Mobility Analyst to join our team. As a Mobility Analyst, you will be responsible for providing top-notch enterprise mobility services and driving success through expertise in research, design, development, integration, operations, and continual service improvement.

Key Responsibilities:
  • Provide on-site analysis, diagnosis, and resolution for mobile endpoint issues reported by mobile endpoint users.
  • Capture and document the details of tickets within ITSM ticketing system for Cell Phones, MiFis, BYOD or GFE iOS and Android based smartphone and tablet devices.
  • Provision approved users for the agency MDM solution following approved processes and procedures.
  • Process mobility service requests for procurement of wireless voice and data services, ensuring accurate orders are placed with the wireless vendor portals.
  • Follow corporate standards and security-based policies.
Requirements:
  • Demonstrated excellent oral and written communications competencies, including customer service skills.
  • Ability to successfully and consistently satisfy client problems and needs when working in an operations environment.
  • Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
  • Must be able to work independently and contribute to team efforts.
Preferred Experience:
  • Experience with ServiceNow or Remedy ITSM systems.
  • Experience with MS Office suite (Teams, Outlook, Word, Excel).
  • 2+ years of experience in providing IT support services, specifically including experience with help desk support at Tier I and II levels for government clients.
Why Join Gunnison Consulting Group Inc?

Gunnison Consulting Group Inc takes on ambitious projects and targets fun, challenging work that requires creative thinking and innovation. Quality is our top priority, and we offer competitive employee benefits, including bonuses and profit-sharing, 401k matching, and certifications and training allowance. We are an equal opportunity/affirmative action employer and are unable to sponsor candidates at this time.



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