Service Manager

5 days ago


Mt Prospect, United States TLC Management Full time
Job Title: Service Manager

At TLC Management, we are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for enhancing the value of our residential assets by providing an exceptional experience to our residents, vendors, employees, and owner.

About the Role:
  • Lead maintenance operations to ensure timely and efficient resolution of resident requests and issues.
  • Develop and implement strategies to improve resident satisfaction and retention.
  • Collaborate with the maintenance team to ensure seamless execution of projects and tasks.
  • Manage and maintain accurate records of maintenance activities, including work orders, inventory, and supplies.
  • Develop and implement budgets for maintenance operations, including capital expenditures and operational expenses.
  • Ensure compliance with industry regulations, including Fair Housing Laws.
  • Provide exceptional customer service to residents, vendors, and employees.
Requirements:
  • 5+ years of experience in multifamily housing management, with a focus on maintenance operations.
  • Proven track record of improving resident satisfaction and retention.
  • Strong leadership and communication skills.
  • Ability to motivate and develop team members.
  • Knowledge of maintenance functions, including plumbing, pools, HVAC, appliance repair and installation, electrical, painting, caulking, snow removal, life safety, and cleanliness.
  • Good computer skills and ability to learn specialized software.
  • Exceptional customer service abilities and ability to communicate using clear, professional language.
What We Offer:
  • Competitive compensation package, including salary and commissions.
  • Comprehensive benefits program, including medical, dental, vision, paid holidays, paid vacation and sick time, life insurance, and 401(k) profit sharing.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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